Studio41 wants every customer to get the perfect product for their project and be happy and satisfied with the result. We realize that occasionally you may receive something that turns out not to be exactly what you needed or wanted, so if a product needs to be returned we make it easy.
Returns must be made within 45 days of pickup, delivery, or shipping. Return shipping for some products may be at cost to the customer.
Stock items that do not meet our return conditions may be subject to a 30-50% restocking fee and are subject to inspection. The fee may increase if the item does not meet our return condition terms: product must be clean, in new condition, and unaltered; product must be complete, including all parts and pieces; original packaging must be in new condition; installed product cannot be returned.
All Special-Order items are not returnable, exchangeable or cancelable without a prior pre- approved return authorization and are subject to 30% to 50% restocking charges per Vendor Policy. Includes – tile, tubs, cabinets and counter tops, vanities, shower doors, non-stock finishes and others.
All custom-made items: (any product that is unique to a customer’s specifications), such as custom cabinetry / vanities, plated and/or special finish plumbing and hardware items, customer shower glass, tubs etc… cannot be returned.
Special Order merchandise may be subject to a 30% restocking fee.