Refunds for returned merchandise are processed after inspection and within 45 days of receipt. Returns are inspected at our warehouse upon receipt; if the item is determined to have been installed or used in any way (except in case of defect), credit will not be given and the product can be returned to you at your cost.
Special Order merchandise may be subject to a 30%-50% restocking fee.
TradeConnect has 3 methods of delivering product to you. Your TradeConnect Expert will help determine the most efficient and cost effective option for your situation. TradeConnect does charge for shipping in most scenarios and your TradeConnect Expert will let you know that cost as soon as you are ready to order your project or after your order is placed.
UPS Ground shipping is used for non-fragile items weighing less than 50 pounds.
LTL, or freight shipping is used to deliver large items, orders, or hard to ship items. The freight carrier will call the consignee to confirm the delivery time window. Setting the appointment time can only be done by the carrier, not TradeConnect, so it is important we have the right information so your delivery is not delayed.
A common misconception is that residential LTL delivery drivers will come into your house. LTL carriers and their drivers cannot enter your residence under any circumstance due to liability issues. Please make sure your installer or someone who is able to move a large package, over 100lbs, is available to assist you on the day of your delivery.
Studio41 is no longer shipping shower doors or shower enclosures nationwide. We are happy to fulfill this orders in areas where we have local showrooms. We apologize for this inconvenience.
If you are located in the Chicago, Illinois or Scottsdale, Arizona areas, local delivery through Studio41 may also be an option.
We do our best to ensure that our prices are always accurate, but some mistakes may slip through the cracks. Please email the model number and issue to firstname.lastname@example.org or to your TradeConnect Expert and we will get this fixed as soon as possible.
TradeConnect will match a documented lower total price from our competitors on the same available brand and model, excluding closeout or sale items at our sole discretion. We are committed to offering our customers fair, competitive prices for the products we sell. And, we will be there to provide customer service for you after the sale.
Please Send a Message to your TradeConnect Expert and we will attempt to match the price for you.
Note: Price matching applies to new, original manufacturer products that are not on sale or part of a promotion. TradeConnect reserves the right to determine, at its sole discretion, a total price match comparable to the documented offer presented from a competitor.
Yes! While not currently available on S41TradeConnect.com, our parent company Studio41 can help with your project design. Your TradeConnect expert can get you in touch with our cabinetry experts.
We offer Master Brands, Schrock, Decora, Ultracraft, Omega, and Waypoint cabinetry.
A stock item may be cancelled anytime prior to shipment. Special order items may require a restocking fee of up to 30% if they have already been produced and shipped from the manufacturer. Made to order/custom items may not be cancelled. Please call us at 877-472-2500 if you have any questions.
Returns are inspected at our warehouse upon receipt; if the item is determined to have been installed or used in any way (except in case of defect), credit will not be given and the product can be returned to you at your cost. A refund for returned merchandise is processed after inspection and within 30 days of receipt of the returned merchandise. Special order returns will only be credited if the item is deemed to be defective upon return.